What if a institute denies to refund fees without taking any classes

Question

► Currently my sister has registered for air hostess training institute and they somehow pressurise us for paying registration amount now I am not able to pay further and due to some financial condition I won't be able to pay further fees and now they are denying for refund of fees and just blocked my number so what can I do

Answer 1

Dear Client,

Yes, you can still act against them even if they blocked your number and are refusing refund, because training institutes can be treated as service providers when they promise a service and then fail to deliver it properly. Consumer forums have ordered refunds against air-hostess/coaching institutes in similar situations, and the National Consumer Helpline has also helped students recover money from coaching centres. Since you are a student and money is tight, first save every proof you have (payment receipt, admission form, chats, emails, screenshots, course promise, and any proof of bad service), then send one final written refund demand by email/WhatsApp and, if they still refuse, file a complaint on the National Consumer Helpline / e-Daakhil portal.

I hope this helps and if you have any further issues do not hesitate to contact us.

What if a institute denies to refund fees without taking any classes

1 Answer